Amdocs Recruitment 2021 | B.E / B.Tech / BCA / MCA | Operations Analyst | Pune
Amdocs Recruitment 2021: Amdocs is hiring B.E / B.Tech / BCA / MCA Freshers Candidates for Operations Analyst in Pune. All the respective Degree Holders are eligible for this job and the full requirement and apply link are given below in this post.
|Name of Company||Amdocs|
|Name of post||Amdocs Recruitment 2021|
|Qualifications||B.E / B.Tech / BCA / MCA|
Detailed Eligibility Criteria
- B.E / B.Tech / BCA / MCA Freshers are eligible to apply for Amdocs Recruitment 2021.
- Desired Experience: Freshers
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What will your job look like?
• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
All you need is…
- Recent graduates and/or equivalent experience.
- Experience with the ticket-handling system is an advantage.
- Documentation skills, excellent verbal, and written communication skills.
- Experience in using MS Office and end-user applications.
- Technical experience in related field; preference for computer sciences.
- Bachelor’s degree or equivalent experience.
- Preference for computer sciences, technical diploma (India), or technical degree.
How to Apply to the Post of Amdocs Recruitment 2021:
- All the candidates should check whether they are eligible for this post or not.
- All the eligible and interested candidates can apply for Amdocs Recruitment 2021 from the link given below.
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